Terms of service

Thank you

Thank you for using Guardella. Because we can’t know every customer personally, these terms set out how it works.

“We” and “us” mean Issam Yahiaoui Designing Computer Systems and Programs, Al Reem Island, Abu Dhabi, United Arab Emirates. “The service” means Guardella and our website. “You” means the person or organisation that owns a workspace.

Agreeing to these terms

By using the service, now or in the future, you agree to the latest version of these terms. When we make a significant change, we update the date at the top and email workspace owners. If we don’t enforce a provision, we are not waiving it. These terms limit our liability.

Account terms

You are responsible for keeping your account and password secure, and for making sure the people you invite do the same.

You are responsible for everything that happens in your workspace, including what the people you invite do there.

You may connect only Instagram accounts and Facebook Pages that you own or are authorised to manage, and you must follow Meta’s terms for them.

You must be a human. Workspaces created by bots or other automated methods are not allowed.

Use restrictions

Do not use the service to break the law, to monitor or build profiles of people, to get around Instagram’s or Facebook’s rules, or to scrape, resell or misuse data. Do not try to overload or disrupt the service.

How moderation works

Guardella checks comments against the rules you set and, depending on the mode you choose, hides them, allows them or asks you to review them. The decisions are made by AI models and can be wrong. Hiding can be undone in one click; deleting is off unless you turn it on, and then waits 24 hours.

You are responsible for your rules and settings. We do not promise that every unwanted comment will be caught, or that no wanted comment will be hidden.

Payment, plans and refunds

The trial lasts 14 days and needs no card. When it ends, your accounts switch to Watch: nothing is hidden and nothing is charged.

Paid plans are billed in advance, monthly or yearly, through Stripe. Beyond your plan’s comments, extra comments are billed at your plan’s rate up to a spending cap you set; at the cap, your accounts switch to Watch.

Upgrades take effect immediately. Downgrades take effect from the next billing cycle.

Fees exclude taxes. Where the law requires it, we collect taxes and pay them to the tax authority.

If a payment fails, you have 7 days to fix it before your accounts switch to Watch.

We do not refund partial periods unless the law requires it.

Cancellation and termination

You can cancel at any time in the app. You keep access until the end of the period you paid for and are not charged again.

When you delete your workspace, you have 7 days to undo it. After that its content is permanently deleted, and it leaves our backups within a further 30 days. Export anything you want to keep first.

We may suspend or close a workspace that breaks these terms or the law, and we will tell you why unless the law forbids it. Abuse or threats towards our team lead to immediate termination.

Changes to the service and prices

We may change or discontinue parts of the service, for example when Meta changes what its APIs allow. We will tell you as early as we can.

If we change prices for existing customers, we give at least 30 days’ notice by email.

When the platforms change

The service depends on Meta’s APIs. If Meta changes, limits or withdraws access, some features may stop working, and we cannot be held responsible for that.

Uptime, security and privacy

The service is provided “as is” and “as available”. We do not offer a service-level agreement, but we take uptime seriously.

We protect your data with encryption in transit, encrypted access tokens and backups. You agree that we process your data as described in our Privacy policy and for no other purpose.

People at Guardella access your data only to help with a support request you make (with your consent), to fix an error that stops an automated process, to keep the service safe, or when the law requires it.

We use subprocessors to run the service. They are listed in our Privacy policy.

Content ownership

Your data stays yours, and comments stay their authors’. You give us a limited licence to process them only to provide the service to you.

We own the service, including its software and design. You may not copy, resell or exploit any part of it without our written permission.

Features and bugs

We build the service with care, but we make no promise that it will meet every need, and like all software it has bugs. We work through reported bugs by priority, security and privacy first.

Liability

To the fullest extent the law allows, we are not liable, in law or in equity, to you or to anyone else for any indirect, incidental, special, consequential or punitive damages, or for lost profits, goodwill, use or data, resulting from: using or being unable to use the service; the cost of substitute services; unauthorised access to or alteration of your data; the statements or conduct of any third party, including Meta; or anything else relating to these terms or the service. Where liability cannot be excluded, our total liability is limited to the fees you paid us in the 12 months before the claim.

In other words: choosing Guardella is a bet on us. We work hard to make it a safe one.

Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, whose courts have jurisdiction.

Questions

Questions about these terms? Write to hello@guardella.com.